Areas designated as having issues with 9-1-1 and/or emergency services response are being corrected in the following manner:

• A door-to-door survey to collect data containing the address and phone number of the properties concerned is performed.
• The data, once collected, is submitted to Planning, Zoning & Building to resolve any conflicting address issues.
• Once returned, the corrected data is entered into the Sheriff's Office and Fire-Rescue GIS and CAD systems.
• A set of naming standards is created and maintained for roadways with multiple names.
• The corrected data is sent to Palm Beach County 9-1-1 Management to resolve any incorrect address entries.
• The corrected data is also sent to the local Post Office and shared with companies identified by the residents as having addressing issues (FPL, AT&T, FedEx, UPS, etc.).

Current progress of project (updated February 9, 2010):
Corkscrew Blvd/Lake Harbor area:

• Door-to-door visits completed on 2/27/09.
• Data sent to PZB for review and corrections on 3/2/09.
• Corrected data returned from PZB for final review on 4/1/09.
• Final copy of corrected data received from PZB on 4/14/09.
• Confirmation was made with both FedEx and UPS on 4/16/09 that their address verification records are pulled from the USPS database. So, data will not need to be sent to these companies.
• Corrected data sent to contacts at USPS-Clewiston PO, Embarq, FPL, PBC Fire-Rescue Planning Section, and Palm Beach County 911 Management on 4/22/09. Embarq had their records updated within 3 1/2 hours. We are awaiting replies from the other agencies.
• Corrected data sent to AT&T on 4/23/09.
• Verification was received from AT&T on 4/30/09 that all of their records have been updated.
• Verification was received from PBC 9-1-1 Management on 4/30/09 that all affected 9-1-1 records have been changed with the exception of one, and they are working on a resolution for that one property.
• USPS-Clewiston PO advised on 5/23/09 that they were working with their addressing people to get the issues resolved and will notify us when they are complete. Notification of changes will be made to all effected residents once confirmation is received that they are complete.
• USPS-Clewiston PO advised on 6/9/09 that the changes to the address database is complete. Starting with the first week of July, we will be verifying the information to make sure that it is correct, and then letters will be delivered to all property owners in the Corkscrew Blvd/Lake Harbor area notifying them of their newly corrected address. At that time the 9-1-1 information will also be verified via test calls.
• As of 7/30/09, most of the address information has been verified as being correct, with only isolated issues still remaining. FedEx and UPS still need to be contacted to make sure that their data is accurate.
• On 8/5/09, all letters informing residents in this area of their correct addresses were delivered. There was some concern that the mailing addresses were in the Clewiston Zip Code even though they were in Palm Beach County. This concern was turned over to one of the residents who works for the USPS to look into the possibility of creating a new "Lake Harbor" zip code for those residents living in the affected area. This is outside of the scope of this project.
• On 8/5/09, several test 9-1-1 calls were made from various residences, and I am proud to say that they all came up with the correct 9-1-1 information! A real 9-1-1 call was also answered that same night, and the correct information was relayed to the dispatcher. The crews were able to quickly locate the scene of the call because of the correct information being given.
• As of 8/17/09, this phase of the project is now complete. The only minor issues still outstanding, which will be worked on as time allows, are the address verification issues with UPS and FedEx, and coordination with Code Enforcement to make sure that the residents display their addresses correctly.

Canal Point area:

• Door-to-door visits in progress.
• Door-to-door visits on US441 from Canal Point Post Office north to Martin County line completed 3/26/09.
• Door-to-door visits on Connors Highway from Triangle Park southeast to State Road 80 completed 4/1/09 (except for Osceola Mill).
• Door-to-door visits on Main Street from Canal Point Post Office southeast to Triangle Park completed 4/13/09.
• Door-to-door visits on Everglades St from Pahokee City Limits to Connors Highway, even addresses only, and E Beach St completed 5/25/09.
• At the Canal Point Community Development meeting held on 5/19/09, approval was given from the affected property owners to rename the roadway formerly known as "US Highway 98" to "Conners Highway". This includes the section of roadway that is currently named "Old Conners Highway"/"Canal St". This does not include the section of roadway currently named "Main St", which will remain unchanged. Palm Beach County Planning, Zoning, and Building will be notified of this.
• The Canal Point door-to-door visits have been temporarily put on hold due to an urgent mapping project that will be completed within the next 2 weeks. This mapping project is to increase the accuracy of our Fire and Sheriff Dispatch System over the entire Glades area. The project must be completed before the upcoming Dispatch System upgrade at the end of July. After the mapping project is complete, the door-to-door visits will resume. The next section of door-to-door visits will be on Everglades St from Pahokee City Limits to Connors Highway, odd addresses.
• Canal Point door-to-door visits have resumed as of 7/28/09. Lieutenant L. Reid and Chief Burroughs are performing the visits while Capt. Prusansky is completing the GIS mapping project. Thanks go out to them for their assistance. So far, about 90% of the addresses in the Canal Point area have been visited as of 8/3/09.
• As of 8/17/09, all of the properties in Canal Point that we have been able to visit have been recorded. The information is now being entered into the database.
• After some delays due to situations outside of our control, as of 11/12/09, about 60% of the properties surveyed have been entered into the database. The remaining addresses should be entered within a month or so. After the remaining addresses are entered, the information will be forwarded to Planning, Zoning, and Building for address verification and/or correction as needed.
• Since there has been a delay in processing the information, this week we will be verifying the data collected to make sure it is still valid (as of 2/9/10). Once this is complete, another update will be posted.