Can 9-1-1 find you?
Glades Area 9-1-1 Addressing Project
The mission of the Glades 9-1-1 Addressing Project
is to ensure that the residents of western Palm Beach County
receive requests for emergency services in a timely manner.
Areas designated as having issues with 9-1-1 and/or emergency services response are being corrected in the following manner:
- A door-to-door survey to collect data containing the address and phone number of the properties concerned is performed.
- The data, once collected, is submitted to Planning, Zoning & Building to resolve any conflicting address issues.
- Once returned, the corrected data is entered into the Sheriff's Office and Fire-Rescue GIS and CAD systems.
- A set of naming standards is created and maintained for roadways with multiple names.
- The corrected data is sent to Palm Beach County 9-1-1 Management to resolve any incorrect address entries.
- The corrected data is also sent to the local Post Office and shared with companies identified by the residents as having addressing issues (FPL, AT&T, FedEx, UPS, etc.).
Listed below is some of the history of the project. As of 10/1/10 most of the issues have been resolved and the project has entered an ongoing "maintenance" phase.
- On 4/20/10, the City of Belle Glade was sent a request to verify the addresses of the properties at the City Marina and the Airport
as they were conflicting with the accepted address ranges. We are waiting for a reply from the City Planning Department.
- As of 9/21/10, we are still awaiting reply from the City of Belle Glade in regards to an addressing issue at the Belle Glade Airport.
Corkscrew Blvd/Lake Harbor area:
- On 3/3/10, a request was sent to the City of Pahokee to verify the correct name and address range for the area around the City Garage
and the water plant near Section 20 Road. We are waiting for a reply from the City Clerk's office.
- On 4/2/10, two Pahokee City Commission Resolutions from 2000 were brought to light (2000-7 and 2000-10), authorizing
the renaming of E 5th St and W 5th St to E Dr Martin Luther King Jr Blvd and W Dr Martin Luther King Jr Blvd,
respectively (2000-7). The other resolution authorized the renaming of S Jordan Blvd to Reverend Jesse Biggs Blvd. The base map
still shows the old street names for resolutions 2000-7 and 2000-10, and is in the process of being updated by PBC
Engineering. The addresses concerned with Pahokee resolutions 2000-7 and 2000-10 will be surveyed to make sure that
the 9-1-1 system data corresponds with the correct street name. This is scheduled to begin within the first two weeks of May 2010.
- As of 9/21/10 we are still awaiting reply from the City of Pahokee in regards to the street naming issue near the Pahokee Wastewater Treatment Plant.
Canal Point area:
- Door-to-door visits completed on 2/27/09.
- Data sent to PZB for review and corrections on 3/2/09.
- Corrected data returned from PZB for final review on 4/1/09.
- Final copy of corrected data received from PZB on 4/14/09.
- Confirmation was made with both FedEx and UPS on 4/16/09 that their address verification records are pulled from the USPS database. So, data will not need to be sent to these companies.
- Corrected data sent to contacts at USPS-Clewiston PO, Embarq, FPL, PBC Fire-Rescue Planning Section, and Palm Beach County 911 Management on 4/22/09. Embarq had their records updated within 3 1/2 hours. We are awaiting replies from the other agencies.
- Corrected data sent to AT&T on 4/23/09.
- Verification was received from AT&T on 4/30/09 that all of their records have been updated.
- Verification was received from PBC 9-1-1 Management on 4/30/09 that all affected 9-1-1 records have been changed with the exception of one, and they are working on a resolution for that one property.
- USPS-Clewiston PO advised on 5/23/09 that they were working with their addressing people to get the issues resolved and will notify us when they are complete. Notification of changes will be made to all effected residents once confirmation is received that they are complete.
- USPS-Clewiston PO advised on 6/9/09 that the changes to the address database is complete. Starting with the first week of July, we will be verifying the information to make sure that it is correct, and then letters will be delivered to all property owners in the Corkscrew Blvd/Lake Harbor area notifying them of their newly corrected address. At that time the 9-1-1 information will also be verified via test calls.
- As of 7/30/09, most of the address information has been verified as being correct, with only isolated issues still remaining. FedEx and UPS still need to be contacted to make sure that their data is accurate.
- On 8/5/09, all letters informing residents in this area of their correct addresses were delivered. There was some concern that the mailing addresses were in the Clewiston Zip Code even though they were in Palm Beach County. This concern was turned over to one of the residents who works for the USPS to look into the possibility of
creating a new "Lake Harbor" zip code for those residents living in the affected area. This is outside of the scope of this project.
- On 8/5/09, several test 9-1-1 calls were made from various residences, and I am proud to say that they all came up with the correct 9-1-1 information! A real 9-1-1 call was also answered that same night, and the correct information was relayed to the dispatcher. The crews were able to
quickly locate the scene of the call because of the correct information being given.
- As of 8/17/09, this phase of the project is now complete. The only minor issues still outstanding, which will be worked on as time allows, are the address verification issues with UPS and FedEx, and coordination with Code Enforcement to make sure that the residents display their addresses correctly.
- On 3/30/10, "Ritta Village Rd" was identified as being mis-spelled on the GIS base map. This was immediately corrected by PBC PZB and Engineering Departments.
- On 4/23/10 a list of properties not compliant with the addressing standards was sent to PBC Code Enforcement so they can work with the property owners in making sure their addresses are displayed properly.
The last outstanding record to be validated for AT&T for Canal Point was completed and sent in on 3/30/10.
The KE Cunningham Elementary School in Canal Point had called 9-1-1 a few days prior, and upon review of the records on 3/30/10 it was found that the wrong 9-1-1 address was on file. This was turned over to Intrado (the 9-1-1 database administration company) who immediately set the school's 9-1-1 record to the correct address.
Other areas in The Glades:
- Door-to-door visits on US441 from Canal Point Post Office north to Martin County line completed 3/26/09.
- Door-to-door visits on Connors Highway from Triangle Park southeast to State Road 80 completed 4/1/09 (except for Osceola Mill).
- Door-to-door visits on Main Street from Canal Point Post Office southeast to Triangle Park completed 4/13/09.
- Door-to-door visits on Everglades St from Pahokee City Limits to Connors Highway, even addresses only, and E Beach St completed 5/25/09.
- At the Canal Point Community Development meeting held on 5/19/09, approval was given from the affected property owners to rename the roadway formerly known as "US Highway 98" to "Conners Highway". This includes the section of roadway
that is currently named "Old Conners Highway"/"Canal St". This does not include the section of roadway currently named "Main St", which will remain unchanged. Palm Beach County Planning, Zoning, and Building will be notified of this.
- The Canal Point door-to-door visits have been temporarily put on hold due to an urgent mapping project that will be completed within the next 2 weeks. This mapping project is to increase the accuracy of our Fire and Sheriff Dispatch System over the entire Glades area. The project must be completed before the upcoming Dispatch System upgrade at the end of July. After the mapping project is complete, the door-to-door visits will resume. The next section of door-to-door visits will be on Everglades St from Pahokee City Limits to Connors Highway, odd addresses.
- Canal Point door-to-door visits have resumed as of 7/28/09. Lieutenant Lynnette Reid and Chief Burroughs are performing the visits while Capt. Prusansky is completing the GIS mapping project. Thanks go out to them for their assistance. So far,
about 90% of the addresses in the Canal Point area have been visited as of 8/3/09.
- As of 8/17/09, all of the properties in Canal Point that we have been able to visit have been recorded. The information is now being entered into the database.
- After some delays due to situations outside of our control, as of 11/12/09, about 20% of the properties surveyed have been entered into the database. The remaining addresses should be entered within a month or so. After the remaining addresses are entered, the information will be forwarded to
Planning, Zoning, and Building for address verification and/or correction as needed.
- Since there has been a delay in processing the information, this week we will be verifying the data collected to make sure it is still valid (as of 2/9/10). Once this is complete, another update will be posted.
- As of 2/10/10, 139 records out of a total of 215 properties surveyed in Canal Point have been entered into the database. The remaining records will be entered on Saturday, 2/13/10, barring any unforseen complications, which will allow the database to be forwarded to PZB and GIS for review before being sent out to the telephone companies and County 9-1-1.
- As of 2/13/10, all 215 records have been entered into the database and a copy of the discrepancies has been forwarded to Planning, Zoning, and Building for resolution. There were 33 address discrepancies out of 215 records.
- A list of corrections for the MSAG (Municipal Services Address Guide) has also been forwarded to the PBC E-9-1-1 office. The MSAG defines what address ranges are valid within the 9-1-1 system.
- We are now on Twitter!!! Go to http://twitter.com/Can911FindYou to follow us.
- We are now on Facebook as well!!! Go to http://www.facebook.com/pages/Can-9-1-1-find-you-Glades-9-1-1-Addresing-Project/306496409002 to view.
- Final copy of corrected data received from PZB on 3/3/10.
- Corrected data sent to AT&T on 3/3/10.
- Corrected data sent to Vonage on 3/9/10. One record was corrected on our end, and the other was already correct in their system.
- Corrected data sent to PBC Property Appraiser's Office, PBC Fire-Rescue Planning Section, and PBC E-911 Management on 3/9/10.
- Corrected data sent to FPL on 3/12/10.
- Corrected data sent to USPS - Canal Point MPO Postmaster on 3/12/10.
- Verification was received from AT&T on 3/16/10 that all but 4 of their records have been updated. Those 4 required further validation. Of those 4,
3 were able to be validated and returned to AT&T for updating, and 1 was an error on our part which has been corrected.
- Corrected data sent to Birch Communications (Access/Birch/SupraTelecom) on 3/17/10.
- Verification was recieved from Birch Communications on 3/18/10 that all except one of their records have been updated. The one record was turned over to AT&T for verification.
- Verification was received from PBC 9-1-1 Management on 3/18/10 that all affected 9-1-1 records have been changed.
- On 3/18/10 "Old Conners Hwy" was identified as being incorrectly shown as "US Highway 441" on the GIS base map. This was immediately corrected by PBC PZB and Engineering Departments.
- A survey of all of the street signs was done on 3/12/10 in the Corkscrew Blvd/Lake Harbor area and in Canal Point to make sure that the street signs reflected the correct road name as per the verified records.
The survey identified 4 incorrect signs in the Corkscrew Blvd/Lake Harbor area, and 9 incorrect signs in Canal Point. This data is being processed.
- This survey was updated with additional incorrect signs: most of the newly added signs are in the Fremd Village/Sugar Cane Villas area. This updated list was submitted to PBC Traffic Engineering on 3/30/10.
- On 4/23/10 the list of incorrect street signs was updated and identified 52 street signs as showing at least one incorrect name on the sign, and
3 "intersection warning" signs (yellow diamond with street name underneath) with incorrect street names. This list was forwarded to FDOT since most of these signs are
on State or Federal highways.
- As of 9/21/10, most of the incorrect signs in the unincorporated County areas of The Glades have been fixed. We have not heard from any of the three cities as to their progress with updating the incorrect signs.`
If you know of an area that has a problem with 9-1-1 or emergency response in The Glades, or if you have any other questions, comments, or concerns, please contact
Capt. Craig Prusansky from Palm Beach County Fire-Rescue at firstname.lastname@example.org.
We can't find you if we can't see your address!
Per PBC code, address numbers need to be 6" high for residences and 8" high for businesses.
If the address is on a post or mailbox at the street, it should be clearly visible from both directions and clear
of brush, overgrowth, or other obstructions.
If the address is on a building, it should be clearly visible from the street. If the building
is too far away from the street, then an address sign should be placed at the street.
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